FAQ

can i cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

i put the wrong address in my order, what should i do?

Please be careful when entering your shipping address, 'Click' will not be responsible for orders sent to the incorrect delivery address provided by the customer.

my package to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

my items arrived damaged, what should i do?

Please contact us immediately, within 48 hours of receiving your order with your order number, via our Contact Us page. Please note you may need to provide multiple photos of the damaged products.

i received incorrect items in my order, what shouldi do?

Please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. Please provide your order number with your inquiry.

what forms of payment do you accept?

We accept online payments via Visa, Mastercard, American Express, AfterPay, Discover, and Paypal. If you are an international consumer, we also accept local payment providers. You’ll see this list when you visit our checkout page.

do i have to set up an account to place an order?

No, you do not have to set up an account to place an order.

i forgot my password, what should i do?

To reset your password, click here. You will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password this page.