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Shipping policy

Shipping Policy

Last updated: [Month DD, YYYY]

1) Order Processing Time

  • Orders are processed within [1–3 business days] (excluding weekends and public holidays).

  • During peak seasons, promotions, or new launches, processing may take longer.

  • If we experience a significant delay, we will notify you via email.

2) Shipping Destinations

We currently ship to [list of countries/regions].
We do not ship to [restricted countries/regions, if any].

3) Shipping Methods & Delivery Times

Estimated delivery times (after processing) are as follows:

  • Standard Shipping: [X–Y business days]

  • Express Shipping: [X–Y business days]

  • Same/Next Day (if available): [X–Y business days]

Note: Delivery times are estimates and may vary due to customs clearance, carrier delays, weather, or other factors beyond our control.

4) Shipping Rates

Shipping fees are calculated at checkout based on destination, weight, and shipping method.

  • Standard Shipping: [from $X / flat $X]

  • Express Shipping: [from $X / flat $X]

  • Free Shipping: Available for orders over [currency][amount] (before/after discounts, specify one).

5) Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.

  • Tracking updates may take 24–72 hours to appear after shipment.

6) Customs, Duties & Taxes (International Orders)

  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

  • These charges are not included in the item price or shipping cost and are the customer’s responsibility, unless stated otherwise.

  • Customs policies vary widely; please contact your local customs office for more information.

7) Address Accuracy & Changes

  • Please ensure your shipping address is complete and accurate at checkout.

  • If you need to change your address, contact us within [X hours] after placing the order.

  • We cannot guarantee address changes once the order has been processed or shipped.

8) Delivery Issues (Lost, Stolen, or Damaged Packages)

  • If your package is marked “delivered” but you haven’t received it, please check with household members, neighbors, or your local carrier first.

  • If your order arrives damaged, contact us within [48–72 hours] of delivery with photos of the item and packaging.

  • For lost shipments, we may initiate a carrier investigation; resolution timelines depend on the carrier.

9) Undeliverable / Returned-to-Sender Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal:

  • We can reship the order (additional shipping fees may apply), or

  • We can issue a refund minus shipping/handling fees, where applicable.

10) Split Shipments

In some cases, your order may ship in multiple packages. If so, you will receive separate tracking numbers.

11) Pre-Orders & Backorders (If Applicable)

  • Pre-order items ship on or around the estimated ship date shown on the product page.

  • If your order includes both in-stock and pre-order items, we may ship together or separately depending on [your rule].

12) Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to carrier disruptions, customs delays, severe weather, natural disasters, or public health emergencies.

13) Contact Us

If you have any questions about shipping, please contact us:

  • Email: [support@yourdomain.com]

  • Hours: [Mon–Fri, 9:00–18:00 (Time Zone)]

  • Response time: [within X business days]